Business Process Guidance

Knowledge transferred. Just in time. Just in context.

Your organisation is dynamic, but your users are struggling to keep abreast of application, policy and procedure changes. Calls flood into the help desk, colleagues are constantly interrupted.

At Epsilon we make it easier for your users to get their job done.

Smart Support, our Electronic Performance Support Solution (EPSS), supports knowledge transfer by enabling step-by-step instructions and just-in-time training tools to be rapidly integrated into your business applications.

With context sensitive links to online training, business process and business rule information, our solutions ensure your users can get their job done without increasing your support costs.